Refund policy

Return and Refund Policy

1. Returns:

We understand that circumstances may arise where you need to return a product. We strive to make this process as hassle-free as possible. Please review our return policy below:

-Order Customization: Since our products are manufactured on an order basis and are often customized to your specifications, returns are generally not accepted unless the product is defective or does not meet the agreed-upon specifications.
  
-Defective Products: If you receive a defective product, please notify us immediately upon receipt. We will work with you to resolve the issue promptly. Depending on the situation, we may offer a replacement, repair, or refund.

-Non-Returnable Items: Certain products may not be eligible for return due to hygiene or safety reasons. Please contact us for clarification if you are unsure about the return eligibility of a specific product.

2. Refunds:

We aim to provide fair and timely refunds in accordance with the following guidelines:

-Defective Products: If your product is defective or does not meet the agreed-upon specifications, you may be eligible for a full or partial refund. We may require evidence such as photographs or a detailed description of the issue to process your refund.

-Cancellation before Production: If you wish to cancel your order before production begins, you may be eligible for a full or partial refund depending on the stage of production and any incurred costs.

-Cancellation after Production: Once production has begun, cancellation may not be possible, and refunds may be subject to deduction of production costs already incurred.

3. How to Initiate a Return or Refund:

To initiate a return or refund, please follow these steps:

-Contact Us: Reach out to our customer service team with your order details and reason for return or refund. We will guide you through the process and provide further instructions.

-Provide Documentation: Depending on the nature of your request, we may ask for additional documentation such as photographs, Product opening video or order confirmation emails to facilitate the process.

4. Contact Us:

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us. Our customer service team is here to assist you.

Thank You

Team Anupriya Design

M No. 9650230169